When you place an order on Hayakm.com, an order confirmation email will be sent with a tracking number created for your order. Afterwards, a customer service agent will call you to confirm the order. At any given time, you can track the status of your order by logging in to your account and going to my orders.
The estimated delivery times depend on the products you purchase when you place your order and the delivery address. When you are in the checkout process, the estimated delivery time will be displayed as well as a clear indication of the delivery fees applies.
Also, orders with a delivery address outside of Doha take longer to deliver than those within the city of Doha.
As per the Electronic Commerce and Transaction Law in cases where delivery time exceeds 30 calendar days from the day the order was placed, the consumer should be given the right to cancel the order and must be entitled to a refund.