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As per Article (57) of the E-commerce Transaction Law, consumers have the right to cancel an order within 2 days from the date the product was purchased as long as the order was not received. In this case, it is important for the customer to note that the order cannot be canceled after issuing the air waybill (AWB) for the delivery couriers.
And as per Article (58) of the E-commerce Transaction Law, consumers have the right to cancel an order, if there was a delay of more than (30) days by Hayakm.com and the consumer has the right to refund the full amount he/she has paid for the order. And Hayakm.com must inform the customer if they are facing any difficulties that would have a substantial effect on the delivery period of the order.