All products purchased from Hayakm.com can be returned within 72 hrs from the date of the order delivery as per the below points:
- If the product delivered does not match the product description and specifications mentioned on Hayakm.com
- If the product delivered is defected or damaged
- The product is not in its original condition or does not include all the mentioned accessories or if it was not delivered in its original box/cover
Hayam.com doesn’t accept returns if the product you desire to return was used or damaged or their original packaging was damaged or opened. Additionally, Hayakm.com does not accept refund or returns for items that are classified as beauty material, Lingerie, innerwear, health and personal care, jewellery, CDs, DVDs, books, software, all inner apparel, socks, gym supporters and guards.
The complete cycle of the refund process by Hayakm.com takes from 7 up to 14 days from the date of product arrival.
In case of accepted refund, if you placed the order with an online payment method such as a credit card, the same amount will be refunded to the same payment method. It is important to note that it can take up to 30 days for the money to be returned from the date the credit is refunded to your payment method depending on the bank used. If you used cash on delivery for your order, the same amount will be refunded to your Hayakm Wallet Balance. Alternatively, a customer can contact the customer service to request a bank transfer instead of wallet points. You can use the credit points in your wallet to purchase from Hayakm.com.
The shipping fees paid in your original order will not be refunded as well as any loyalty points gained from your refunded order.
The customer shall bear the shipping and delivery fees to and from Hayakm.com's warehouses even during the allowed period, if the customer wishes to return the goods/item without any cause/justification.
Note: A refund policy applies to a credit card if one or more products are not available within the order.