Terms & Conditions

General Terms

Welcome to Hayakm.com

Once you access, browse or use the website, you hereby provide an explicit agreement to all the terms and conditions of Hayakm as stated in this page. Kindly read the below terms and conditions carefully in order to be aware of your legal rights.

About Hayakm.com

Hayakm.com is a website operated by Menasa for Online Trading (W.L.L.). A company created under the State of Qatar Commercial Law and registered at (Building No. 27, 19th Floor, Zone No. 63, Fesht Al Hadeed Street) with the registration number (106246) and main office at 19th Floor Al Gassar Tower, Street 920, Zone 63, Doha Municipality, Qatar.

Licensed to operate the business Hayakm.com an online store under license (149367) issued by the (Ministry of Economy and Commerce) located at Doha, Qatar, which acts as a supervising authority.

Hereafter, the terms “we”, “us” or “us” refer to Hayakm.com

Using Hayakm.com

You can use Hayakm.com for the purpose of electronic shopping (E-Commerce); any other purpose is deemed illegitimate. Other than shopping, you are not permitted to reproduce, distribute, sell, copy, transmit, translate, modify, reproduce, exploit, disassemble or reverse engineering any part or all the content of the website unless an official consent has been given from Hayakm.com

Hayakm.com reserves the right to pursue any and all legal rights against anyone violating the Terms and Conditions mentioned in this page.

Minors under the age of 18 are not allowed to browse or use the website except under the supervision of their legal guardians as per the law practiced in the State of Qatar. Hayakm.com has the right to withdraw your membership or cancel your order if proven you are a minor.

Additionally, a person or an entity is not allowed to register on Hayakm.com more than once.

Accuracy of Information

Hayakm does its best to ensure that the pieces of information display on Hayakm.com is complete, accurate and up to date. However, the accuracy of information is subjected to rare errors which will be corrected during our regular content audit. Hayakm.com reserves the right to change and modify prices and quantities and any errors in content and therefore may modify or cancel an order if deemed appropriate and fair. Thus, the invoice will also be modified or cancelled depending on the modification that needs to be made. If you paid online, the total amount of your order will be recalculated and deducted from credit card, Debit card, or other payment methods used, and you will be notified through email or phone.

Additionally, Hayakm can change information related to prices and availability or its policies without notice. It is important to note that displaying products on the website does not always mean that they are in stock in our warehouse.

Online Payment

All transactions taking place on Hayakm.com are in Qatari Riyal even if you choose to display the prices in another currency.

Hayakm.com is protected with a 128-bit SSL certification encryption and we do not collect or store any of your card details. However, in today’s world, nothing is 100% secure and all the security policies implemented by Hayakm.com are subjected to bypassing if the end-user accesses the website through an infected machine or device. In such scenarios, you agree to take full responsibility for the security that has been compromised and any resulted consequences. Kindly make sure to log out after you finished browsing or purchasing on Hayakm.com to avoid someone else accessing the same device from using your credentials.

As soon as you log in or register on Hayakm.com, you agree to receive all system generated emails such as order confirmation emails. You may also be contacted via telephone to confirm or revise your order.

Hayakm.com does not send emails or contact you asking for personal information and any attempt to do so is considered a spoofing of the identity of Hayakm and is labelled as a scam. Hayakm.com hold no responsibility for such events and their consequences.

Transfer of ownership

Once the products you purchased are delivered, the ownership of the product is transferred to you and becomes your responsibility.

Links within Hayakm

Hayakm.com will contain links to internal or external pages and websites. By clicking on any link that leads you outside the website, you clear Hayakm from any responsibility that may result from these links. Thus, Hayakm has the authority to terminate or change these links at any given time without prior notice.

Account Cancellation

Hayakm.com reserves the right to cancel your account without prior notice in case a violation of the terms, conditions or policies of the website or violation of the laws and regulations of the State of Qatar has been detected.

Order Acceptance and Cancellation

Your order will be accepted, dispatched and shipped as soon as our customer service agents receive a confirmation through a telephone call. Hayakm.com reserves the right to cancel any order at any given point without any liability if deemed necessary. Below points include but are not limited to the reasons that may lead to an order cancellation:

  • When the confirmation call is not answered by the customer for 3 consecutive days from the date of placing the order.
  • If there is an unintentional error made on the website in terms of the prices or quantities of the products the order contains. Either the order will be amended or cancelled as seemed fit by Hayakm and Hayakm.com reserves the right in its sole discretion.
  • If there is an unintentional error made on the website in terms of the availability of the product, you shall be notified.

Using Hayakm.com

Whenever you log in to your account using your login email and password, you will be authorized to access and use the website as per the terms and conditions in this page and your data are governed as per Hayakm’s privacy policy. Hayakm’s privacy policy states how your data is being collected, used, disclosed and most importantly protected. However, you must protect and secure the confidentiality of your login credentials as any actions done through your account will be your responsibility. If you feel that your credentials have been stolen or your account contains unusual activity, please change or reset your password and inform the Customer Service of Hayakm.com immediately.


In the event of any rising dispute rising between Hayakm and the customer (referred to as “the Parties”) on matters related to these Terms and Conditions, the Parties shall try to resolve the dispute in a friendly manner within a period of 30 business working days.

In the event of any unsettled disputes after the initial 30 days, the dispute shall be referred to the Judiciary of the State of Qatar to take appropriate actions in accordance to the E-Commerce law of Qatar


All content on Hayakm.com including but not limited to product information, product description, advertising, text, graphics, logos, button icons, images, digital products including software is the property and copyright of Hayakm.com. You may not use any of the mentioned content, whether by copying, transferring, publishing, selling or other forms of usage for your benefit or the benefit of others; it is subjected to the copyright and trademark protection. However, you can use the content only after receiving a formal letter with Hayakm’s consent.

Exclusion of Liability

Neither Hayakm.com nor its affiliates and service providers shall be liable for any direct, indirect, incidental, consequential, punitive, other damages or losses of any kind whatsoever arising out of your access to, or use of the website including but not limited to any failure of performance, error, omission, interruption, defect, computer virus, or the deletion, failure to store, miss-delivery or unavailability of any information, material, products, services, applications or features, even if advised of the possibility of such damages or losses. Hayakm’s maximum liability to you for all claims, including but not limited to negligence, shall in no event exceed the amount you paid on the Website for any products which you purchased and paid for through this Website.

Any errors or faults occurring from third-party plugins or application or APIs is the responsibility of the third-party providing the service and Hayakm.com is not liable for resulted consequences.

By using the website, you agree to release and hold harmless Hayakm, its affiliates, its subsidiary, its parent company, officers, directors and employees from any all claims, demands, damages, costs and expenses of any kind whatsoever relating in any way to use of the Website or any materials downloaded from this website. Some jurisdictions do not allow the exclusion of implied warranties or certain forms of damages, so some of the above exclusions may not apply to you. To the extent that any term of this agreement is held inapplicable by a court, the rest of the terms in this agreement shall nevertheless remain in force.


Hayakm.com has the right to amend its terms and conditions in the website without prior notice. If you do not accept these provisions, you must stop using the website immediately. If you continue using our website/service(s), this will be considered as an implicit approval/consent that you accept our terms and conditions.